When companies join OATA they sign up to our Code of Conduct which covers a wide range of standards we expect them to meet. These cover:

  • animal welfare
  • water quality
  • livestock care
  • biosecurity
  • the transportation of fish
  • fish stocking densities
  • animal medicines
  • staff training
  • dealing with complaints

The ultimate aim of our code of conduct is to set high welfare standards for fish and other species and help to maintain the reputation of the industry.

Look out for our Customer Charter and our door sticker at shops that are OATA members. The Charter shows customers what they can expect.

If you believe an OATA member is not following our Code of Conduct then tell us.